Our Customer Feedback

Hello,

As promised, I am getting back to you with some feedback.
I can confirm that we had a very pleasant trip, full of beautiful surprises.

The guide welcomed us warmly upon arrival and everything went smoothly. The free time allowed us to discover the city from different perspectives, both during the day and in the evening.

We were extremely satisfied with Chez Mimosa – truly an address to recommend to all your English-speaking clients. It offers great comfort and quality at a reasonable price, located in a very authentic neighborhood and within walking distance of major attractions.

Our journey to the Mekong was very enjoyable. Traveling by river using different means of transportation was a lovely experience. The homestays were authentic and comfortable, and the food was simple and good. The mangrove visit was stunning, and the following day’s discovery of fish farms and the Cham community was very interesting.

The hotel in Mui Ne was perfect for a relaxing, high-quality stay. Sunrise views were wonderful, early morning swims were refreshing, and watching the kites dance in the afternoon was truly delightful.

Thank you very much for your support,
and I look forward to new adventures in Asia very soon.

Kind regards,

Jean and Mark.

Dear Phuong,

First of all, please accept my apologies for not replying earlier on WhatsApp. I preferred to write to you properly by email once I had the time. Since returning home, today is the first day I am not working and can finally sit down and write to you.

I am writing this email to sincerely thank you for the excellent organization of our trip to Vietnam. It was a truly wonderful experience - very complete and very well coordinated. We enjoyed every moment of the journey and greatly appreciated all the work you put into making everything run smoothly. We were also very grateful for the massage in Can Tho, the last-minute flight change to Phu Quoc, and your help with recharging our SIM card.

Overall, everything went very well. I would just like to share a few brief, constructive comments by destination, mainly for feedback purposes.

Hanoi:
Our guide Rosa was very kind and friendly. 

Tam Coc:
Our guide Princesa was very professional and pleasant. 

The driver during these three days was excellent - very kind, helpful, and a very safe driver.

Halong Bay Cruise:
The boat was fantastic, the food was wonderful, the staff were very friendly, and the excursions were very interesting. Unfortunately, we had two rainy days, so we couldn’t fully enjoy the outdoor areas of the boat, which looked beautiful.

Danang – Hoi An transfer:
Very good.

Ba Na Hills & Hue:
Our guide Vinh was very kind, and the driver was also very good. The visit to Ba Na Hills was excellent, and the guide knew the site very well.

Mekong Delta:
Our guide Antonio was kind, attentive, and very knowledgeable about the region. The driver was also excellent. The visits and boat/tuk-tuk rides were very interesting.

Phu Quoc driver:
Very good.

Hotels:
We absolutely loved all the hotels. The locations were perfect, the hotels were modern, and all were highly recommendable. We slept very well - comfortable beds, very clean bathrooms, and varied, tasty breakfasts. We also loved the Novotel Phu Quoc, especially the night market right in front, which was perfect for dinner in the evenings.

Flights:
All our flights with Vietnam Airlines had some delays. We are not sure if this is common, but we wanted to mention it for your information.

In general, all the guides spoke very good Spanish, all vehicles were very comfortable, and all excursions were very interesting. We truly loved Vietnam and also greatly enjoyed our free days.

Once again, thank you very much for your professionalism, kindness, and dedication. We will certainly recommend your agency in Spain and in France as well (my family lives in France).

We wish you all the best and a very happy Christmas season.

Kind regards,
Julia & Jose

Hello Mai,

We are doing very well! We are thrilled 🤩🤩🤩🤩 with our stay and the program. Giang is an amazing guide that we adore, and the driver is very kind as well.
Giang adapted perfectly to our wishes and preferences. She knows our tastes well and always anticipates our needs or finds solutions.
She is a real gem!
We look forward to coming back in 2 years to explore Northern Vietnam 🇻🇳, Sapa, with you and Giang.

Best regards,
Dorothée, Guillaume R, Julie, and Guillaume

Hello,
We would like to share very positive feedback regarding the organization of our trip to Vietnam.
We are absolutely delighted with the quality of your services, and we will keep wonderful memories of our journey through your beautiful country!

We would also like to highlight the professionalism and excellence of each of our guides. Our conversations with them were always pleasant and informative, and time flew by quickly in their company - especially during the car rides.
The drivers were truly impressive, demonstrating great skill and control in driving conditions that we, as Swiss people, might describe as rather chaotic.

We would also like to express our sincere thanks to Ms. Duong Lan, with whom our communication before the trip was easy, courteous, and extremely responsive to our wishes.

A big thank you once again.
We will gladly recommend your agency to others — in fact, a friend of ours is already interested in getting in touch with you.

Kind regards,
Alexandra Berger

Hello Mrs. Lan Duong, we are delighted with our stay in the North. Everything has gone very well and we return with very beautiful memories.

The whole trip is going very well at the moment. Very good organization.

We are very happy with our trip. We have discovered a very beautiful country and we return home with beautiful photos of your beautiful landscapes.

Thanks for everything!

Hello Lan Duong,

I’m finally taking the time to write to thank you for the excellent work in organizing and managing our trip to Vietnam.
We absolutely loved the itinerary—everything was perfect!

The guides you chose were fantastic. Huan and Hong Anh Dang were so knowledgeable and shared so much about your beautiful country with us. Their English was excellent, and it was also wonderful to have a female guide on the team.

The hotels were great, and the evenings spent with local families were a real highlight.
The bus was very comfortable, and the driver was friendly, careful, and professional—TOP marks!

We were especially lucky with our Halong Bay cruise: only ten people on the boat, a fantastic guide, and the weather was incredible—clear skies and perfect visibility.

We’ve already recommended your services to a friend who lives in Ho Chi Minh City and often hosts visitors—he will definitely reach out to you.

All the food throughout the trip was delicious, with no issues at all.

You also handled the extension at Panhou Ecolodge perfectly. The place was extraordinary, and hiking in the area with lunches at local homes was just wonderful.

Thank you once again for all your hard work.
We’ve been recommending you every day to our friends back home who have seen our beautiful photos and can’t stop talking about how amazing the trip looked.

We look forward to traveling with you again in another country. If you ever need more feedback or a review from us, please don’t hesitate to ask.

My husband, Christopher, has already posted recommendations on the sites as you requested.

Best regards,
Ann and Christopher, and our family