EN
ES
FR
Travel Consultant
Whatsapp
Email
MessengerOur Customer Feedback
Dear Nhung, A huge THANK YOU for organizing our trip, which was flawless.
And yet, we gave you so much work! First, in crafting the itinerary, custom-tailored to include our requested visits. You contacted me several times on WhatsApp, and in the end, the itinerary suited us perfectly and fit within the budget we had set. Thank you, Nhung, for your availability, attentiveness, and patience. Then, unfortunately, we had to test your skills and professionalism when, one day before departure, my wife had a sinus infection requiring emergency surgery. We were initially supposed to travel as a group of three—my sister, my wife, and me.
Given how well-prepared the trip was, I asked my sister to go ahead. Three days after the surgery, which went very well, I decided to join my sister and pick up the itinerary mid-trip (a week later) from Ha Long Bay. Nhung was amazing and remarkably efficient. She canceled my wife's arrangements and organized my transfer to the Ha Long Bay cruise (taxi + speedboat). This urgent situation, handled masterfully, demonstrated the seriousness and competence of Nhung and the Kampa Tour agency. They are truly trustworthy.
The trip then unfolded as planned. We discovered a wonderful country, with extraordinarily kind, smiling, and welcoming people, stunning landscapes, and unforgettable monuments. Special mention goes to the delicious Vietnamese cuisine. We will never forget the Y Thao Garden restaurant in Hue, Morning Glory in Hoi An, and the Rice Field in Saigon.
The organization was flawless, the program was followed to the letter, and the hotels were carefully chosen. We appreciated the comfort of being met by a driver and guided by English-speaking guides who helped us discover their country more intimately. In Cambodia, our guide Lundy (a former staff member at the Genocide Museum) deeply moved us with his account of the Khmer Rouge period, which he lived through and which has marked him forever.
In short, thanks to Kampa Tour and especially to Nhung, we had an extraordinary and unforgettable journey. My wife regrets missing it so much that we may return someday. Thank you again from the bottom of our hearts.
Ethan, Elena, and Claude
Dear NHUNG,
A huge THANK YOU for organizing our trip, which was flawless. How much work you must have had to do for us!
First, for creating a custom itinerary, taking into account our requests for visits. To do this, you contacted me several times on WhatsApp, and in the end, the tour was perfect and fit within our budget. Thank you, Nhung, for your availability, your listening, and your patience.
Then, unfortunately, we had to test, quite against our will, your competence and professionalism when, one day before departure, my husband developed a sinus infection requiring urgent surgery. We were leaving as three - my brother and us. We had prepared the trip so well that I asked my brother to go ahead. Three days later, after the surgery went very well, I decided to join my brother and take the tour from Halong Bay (one week later). Nhung was amazing and incredibly efficient. She canceled my husband’s personal bookings and took care of my transfer to the Halong Bay junk (taxi + speedboat) upon my arrival.
This emergency, managed expertly, showed us the seriousness and competence of Nhung and the Kampa Tour agency. We can truly trust them.
The tour then proceeded as planned.
We discovered a wonderful country, extraordinarily kind, smiling, and welcoming people, magnificent landscapes, and unforgettable monuments. Special mention for the delicious Vietnamese cuisine. We will never forget the Y Thao Garden restaurant in Hue, Morning Glory in Hoi An, and Rice Field in Saigon.
The organization was flawless, the program was followed to the letter, and the hotels were carefully chosen.
We appreciated the comfort of being greeted by a driver and accompanied by English-speaking guides who gave us a more intimate look at their country. In Cambodia, our guide Lundy (a former executive at the genocide museum) deeply moved us with his account of the Khmer Rouge period, which he lived through and which marked him forever.
In a word, thanks to Kampa Tour and especially Nhung, we had an extraordinary, unforgettable journey. My husband regrets so much not being there that we may come back.
Thank you again so much.
Françoise & Claude Family - France
Hello Nhung,
What a wonderful surprise this palace in Sapa is once again.
We deeply appreciate the tranquility and relaxation of this sumptuous and luxurious establishment: it's a perfect retreat after the bustling days we’ve had since our arrival.
What magnificent discoveries we’ve had in the program you organized for us.
Incredible landscapes and settings, remarkable encounters, and extraordinary people everywhere in the local life. The guides were all different but so passionate and engaging (little Linh, so endearing, Hang, and Sam, so dedicated and professional). The drivers were experienced (especially Cuong in the North, who is our favorite: so kind and attentive… and an expert at navigating the mountain roads to keep us safe).
Truly, everything about this trip has been outstanding from start to finish… and we will certainly share it with our family and friends.
We will also leave glowing reviews on social media for Kampa Tour.
The day after tomorrow, at 6:30 am, we’ll head back to Ho Chi Minh City for our flight back home to Australia.
Thanks to you, we will carry unforgettable memories of everything we experienced. And we will return, that’s for sure!
Everything was perfect for us!!!
We know and can say that the entire Kampa Tour team worked perfectly, especially you, Nhung, who understood exactly what we wanted!!!
So, a thousand thanks… we are enjoying these last hours to relax… it feels so good in this splendid setting and under such amazing conditions.
Big hugs to you… we’ll stay in touch.
Also, the accommodations everywhere were of high quality, impeccably clean, and the welcome we received was extraordinary, especially from the ethnic communities who went above and beyond to provide exceptional service!!!
To not be satisfied would be disrespectful to all these wonderful people (though we know that some tourists can be ungrateful at times: that’s not us, we appreciated everything to its fullest and were often deeply moved. Rachel even cried several times from emotion… but shhh: I didn’t say anything).
THANK YOU
Eric and friends
Dear Nhung,
I finally find the time to write to you and share the impressions that our journey to Vietnam left on us.
Beyond the wonderful memories of the 23 days we spent in Vietnam, there is a particular aspect of this trip that I wish to share with you.
My wife and I have traveled fairly extensively. Not as much as we would have liked, but over the years, we have had the opportunity to visit several countries and have learned to organize our trips quite competently and independently. We have never participated in an organized tour and have always chosen our destinations, itineraries, and experiences based on our readings about the countries we visit and our personal tastes and interests. For Vietnam, our starting point was the same, and you may recall that to define our itinerary, we initially sent you a very precise and detailed travel plan.
It was based on this initial input that, by working on the proposed itinerary and clearly understanding the type of interests that drive us, you were able to enhance your proposed plan in a remarkable way, enriching our days of exploration. I believe it was clear to you that our goal was not only to discover the monuments, tourist spots, and numerous beauties of the country but also—and I would say, in hindsight, especially—to become acquainted with the rural world of Northern Vietnam and to meet, as much as possible, the ethnic minorities who inhabit it. Thanks to you and the efforts of your agency, we surely achieved this goal.
More than once, after a day when Ngoc had guided us through the wonderful countryside and villages of Pu Luong, led us through the tea plantations of Moc Chau, showed us the different faces of the mountains around Sapa and Cao Bang—from the more touristy areas to what Sapa probably looked like 50 years ago—and taken us along the winding trails near Bac Ha, my wife and I remarked that such experiences would never have been possible without the preliminary organization provided by you and without the presence of an expert guide like Ngoc, who knows the mountains and their people so well.
In Vietnam, we experienced a new type of travel, where our prior research and decisions served as a foundation for your work, enabling you to create an itinerary that fully matched our desires. You demonstrated the added value that an attentive agency, tuned into the client’s interests and curiosities, can provide by offering us unexpected and delightful experiences.
We therefore thank you, Nhung, as well as your agency, for the excellent work you did and for all the memories we brought back with us from Vietnam!
We hope to see you soon for another journey to share with you!
With our best regards,
"Good evening Mrs. Trang,
We have returned home and resumed work, though with a bit of nostalgia after discovering your beautiful country.
We had an excellent trip; everything was just as planned. Our guide Thien made the stay very enjoyable by scheduling visits during less crowded times. Always kind, cheerful, and speaking excellent English, he shared his knowledge and the great cultural richness of his country. He always gave us great advice. Thank you also to Mr. Long for his careful driving and kindness.
In Cambodia, Mr. Tra (short for his name) also adapted the visit itinerary to less crowded times. He added a temple visit and the visit to the Angkor Scent Workshop. We ended up visiting the floating village of Kampong Phuck, which was closer than the one originally planned, and there weren't too many people yet. This allowed us to visit a local market as well.
Just for your information, it’s necessary to complete the e-Arrival form for Cambodia in addition to the visa, which we did on a tablet at the airport.
We also thank you for your support throughout our trip. I’m attaching a few photos that reflect our wonderful journey, which we won’t forget anytime soon.
Have a good evening, and our best regards to Thien".
Véronique Demonçay
