FAQ

Weather, flights, visa, insurance

1. Are international flights included in the quote?

We do not include international flights in our quotes for economic reasons. Indeed, the cost of international tickets will be more expensive if we handle them from Vietnam. Although it may seem strange, this is the pricing policy applied by airlines. Therefore, airfares tend to be more affordable when purchased from the country of departure. If you would like more specific information about airlines and tips for finding cheap tickets, please contact us.

2. Am I exempt from the visa? If not, how can I obtain it?

If you are from the UK, France, Germany, Spain, Italy, Switzerland, Poland, the Czech Republic, Russia, Japan, South Korea, Norway, Sweden, Finland, Denmark, or Belarus, you do not need a visa for Vietnam for stays up to 45 days. Switzerland, Poland, and the Czech Republic have a special exemption from March 1 to December 31, 2025, for organized tours.

Australia, New Zealand, Canada, and the United States are NOT visa-exempt and must obtain a visa before arrival. You have three options:

  1. E-Visa (valid for up to 90 days, single or multiple entry) – Apply online through the Vietnamese Immigration website (processing time 3-5 days).
  2. Visa on Arrival (VOA) – Available only for air travelers, requiring a pre-approval letter from an authorized travel agency.
  3. Visa through a Vietnamese Embassy or Consulate – Apply in person or by mail in your home country.

For the smoothest process, we highly recommend the E-Visa. Ensure your passport is valid for at least 6 months and have proof of onward travel. Contact us for visa assistance.

3. Does the agency handle all the entry formalities for Vietnam and Cambodia?

For French citizens, you are exempt from a visa for a stay of up to 15 days in Vietnam. For travelers of other nationalities (such as Belgians, Swiss, Canadians, etc.), an E-visa is recommended, and this type of visa can be easily applied for online on the Vietnamese Immigration website. The Cambodian visa can be obtained directly upon arrival at an international airport in Cambodia (Phnom Penh/Siem Reap) or at the border port on the Mekong (during your boat transfer from southern Vietnam to Phnom Penh). Our agency will assist you with all the visa application procedures when booking your trip.

4. Which airline operates domestic flights, and what is the baggage weight allowance?

You will be traveling with Vietnam Airlines or Bamboo Airways, the two best airlines in the country. We do not offer low-cost airlines to ensure a smooth experience on-site.

Regarding baggage, you will have 7 to 12 kilograms of carry-on luggage and 20 to 23 kilograms of checked baggage, depending on the chosen airline. Each extra kilogram will cost you from 3 to 5 USD, payable directly during your check-in.

5. Am I exempt from the visa requirement? If not, how can I obtain it?

If you are a citizen of the UK, France, Germany, Spain, Italy, Switzerland, Poland, the Czech Republic, Russia, Japan, South Korea, Norway, Sweden, Finland, Denmark, or Belarus, you can enter Vietnam visa-free for up to 45 days. Switzerland, Poland, and the Czech Republic have a special exemption from March 1 to December 31, 2025 for organized tours.

If you are from the US, Australia, Canada, or New Zealand, you must obtain a visa before arrival. The E-Visa (valid for up to 90 days) is the easiest option, available online in 3-5 days. Visa on Arrival (VOA) requires a pre-approval letter, or you can apply at a Vietnamese Embassy or Consulate.

To avoid issues, apply early, ensure your passport is valid for 6+ months, and have proof of onward travel. The E-Visa is recommended for convenience. Please contact us for visa assistance.

6. What airlines offer flights to Vietnam?

Vietnam is well connected to major international airlines. If you're traveling from the USA, the UK, Canada, or Australia, you can choose from airlines like Vietnam Airlines, Qatar Airways, Emirates, Singapore Airlines, and Cathay Pacific, which offer flights to Vietnam’s major cities, Hanoi and Ho Chi Minh City, often with layovers in major hubs like Doha, Dubai, or Singapore.

From the USA and Canada, popular airlines include ANA, Japan Airlines, Korean Air, and EVA Air, which usually include layovers in cities such as Tokyo, Seoul, or Taipei.

If you’re departing from the UK or Australia, you can also explore direct or one-stop options with British Airways, Qantas, or Malaysia Airlines, which typically stop in Southeast Asian hubs.

For the best deals, visit airline websites directly or use flight comparison tools like Skyscanner, Google Flights, or Kayak.

7. Are insurance policies included in the rate?

No, insurance is not included in our package rates, and clients will need to purchase it separately. These insurance policies are typically affordable and easy to obtain. Many of our clients often choose providers like Allianz Global Assistance, Travel Guard, World Nomads, or AXA Travel Insurance.

Additionally, by paying for your plane ticket or travel invoice with a credit card, you may already have some travel insurance coverage provided by your bank or card issuer. It’s worth checking with them to see what coverage may be included.

8. Are international flights included in your travel packages?

We do not include international flights in our travel packages for economic reasons. The cost of international tickets tends to be higher if we handle them from Vietnam. Although it may seem strange, this is the pricing policy applied by airlines. Therefore, flight tickets are usually cheaper when purchased from the departure country. If you would like information about airlines or tips for finding cheaper tickets, please feel free to contact us.

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