FAQ

Our Most Frequently Asked Questions

1. How do payment and cancellation work?

A 25% deposit confirms your booking, and the 75% balance is paid before departure or on arrival in Vietnam. We accept bank transfer, online card payment, Wise, Western Union and MoneyGram. If you cancel, the fee is 5% of the trip price more than 60 days before departure, rising in steps to 50% within the last seven days. Full terms are on our Terms & Conditions page. To check any operator before paying a deposit, see how to spot a bad tour operator in Vietnam.

2. What does the “from” price include, and what changes it?

The “from” price is per person, based on four travelers in standard hotels, and excludes international flights. Sample itineraries include accommodation, private transport, an English-speaking guide, the listed activities and domestic flights where needed. Your final price depends on dates, hotel category, group size and activities; a couple pays more per person than a group of six. Quotes are free through our tour request form, with a reply within one business day. To plan your daily spending on top of the tour, see our Vietnam travel cost guide.

3. Are these tours private, and can they suit families or older travelers?

Every trip is private, never a fixed group departure, so the itineraries here are starting points. You can change the cities, hotel level and pace, set drive lengths and walking around children or grandparents, or add a beach stay such as Phu Quoc. Browse our family and seniors itineraries for ready-made examples, then ask a consultant to adapt them. Still weighing private against group travel? Read why travel privately in Vietnam.

4. How do we get between cities?

Long legs, such as Hanoi to Da Nang (the airport for Hoi An) or on to Ho Chi Minh City, are usually flown; most domestic flights take 1 hour 15 minutes to 2 hours. Shorter transfers, such as Hanoi to Ninh Binh or Ha Long, are by private car with a driver. If you would like a train section, for example Hue to Da Nang over the Hai Van Pass, ask your consultant. For routes, timings and tips on every option, see our guide to getting around Vietnam.

5. When is the best time of year for a classic Vietnam tour?

March and April are the most balanced months for a full north-to-south route: the north is warming up, central Vietnam is mostly dry and sunny, and the south is still in its dry season. October and November suit the north and south well, but Hue and Hoi An can see storms and flooding from September to December, so we keep those itineraries flexible. For weather by region and by month, read our best time to visit Vietnam guide.

6. Should I start in the north or the south?

Both directions work, and we run each. Let your flights and dates decide: fly into one end and out of the other to avoid backtracking. From December to February, starting in the south gives warmer, sunnier weather first. From March to May either way is fine, and in September or early October starting in the north lets you see golden rice terraces before harvest. Share your dates through our tour request form and we’ll recommend one. To see how the two ends feel different, read Hanoi vs Ho Chi Minh City.

7. How many days do I need for a north-to-south trip in Vietnam?

Ten to twelve days is where a north-to-south trip stops feeling rushed: Hanoi, Ninh Binh, Ha Long Bay, Hue, Hoi An and Ho Chi Minh City with the Mekong Delta, and the 12-day route is our best-selling classic. Seven days is possible if you keep to the main highlights and accept short stops. Two weeks adds Sapa or a beach stay, and three weeks adds the northern mountains at a slower pace. You can read more details in Vietnam in 12 Days.

8. Can we start in Thailand and finish in Cambodia, or add Vietnam or Laos?

Yes. Every trip is private, so there are no fixed departures: you can start in Bangkok or Siem Reap and finish in the other, swap destinations or lengthen the route, with the direction usually set by which international flights suit you best. Vietnam or Laos can be added by air; allow at least five to seven extra days, otherwise the new country becomes a stopover rather than part of the trip. See our Vietnam, Cambodia, Laos and Thailand tours.

9. How is the price calculated and what does it include?

Quoted prices are based on a group of four travellers staying in standard hotels, and they do not include international flights. Because the trips are private, the final price depends on when you travel, the category of hotels you choose and above all the size of your group: the same itinerary costs less per person for six than for two. Send us your dates and group size and we will put together a detailed quote.

10. How do you travel between Cambodia and Thailand?

By air. Direct flights between Siem Reap and Bangkok take about an hour, and Phnom Penh also has direct flights to Bangkok. The land border between the two countries has been closed to travellers since June 2025 and no reopening date has been announced, so we do not use it; official travel advice also warns against the areas close to the border. We confirm the flights and the current border position when we finalise your itinerary.

11. Do we need visas for Cambodia and Thailand?

The two countries have separate rules, so check both. For Cambodia, most nationalities need a visa, 30 USD on arrival or online at evisa.gov.kh, and arriving travellers are asked to complete the free e-Arrival card before arrival (Cambodia visa guide). For Thailand, citizens of 60 countries and territories, including the United States, the United Kingdom, Canada and Australia, enter without a visa for up to 30 days from 15 September 2026, and every traveller must complete the free Thailand Digital Arrival Card online within three days before each arrival (Thailand visa guide). We help with these procedures, but rules change, so please confirm the position for your own passport before booking flights.

12. When is the best time to travel to Cambodia and Thailand together?

November to March suits both countries and is the easiest window to plan around, though it is also Thailand’s busiest and most expensive period. Cambodia is in its dry season, the north of Thailand is at its best from November to February and the Andaman coast (Phuket, Krabi) is dry from November to March (best time to visit Thailand). From April to August the Gulf islands such as Koh Samui usually have better weather than Phuket and Krabi. Cambodia in the rainy months is still workable, with short afternoon showers, greener countryside and fewer visitors at Angkor (best time to visit Cambodia).

13. How many days do we need for Cambodia and Thailand together?

Ten days is the practical minimum: three or four days for Siem Reap and the Angkor temples, then Bangkok with one other part of Thailand. Two weeks lets you add either the northern hills around Chiang Mai and Chiang Rai or a stretch on the southern coast. Eighteen days is what you need to do both halves of Thailand, north and south, alongside Cambodia without moving every second day, as on our 18-day itinerary from Angkor to the Andaman coast.

14. How is the price calculated and what does it include?

Quoted prices are based on a group of four travellers staying in standard hotels, and they do not include international flights. Because the trips are private, the final price depends on when you travel, the category of hotels you choose and above all the size of your group: the same itinerary costs less per person for six than for two. On a route crossing three or four countries the internal flights make up a large share of the total, so the dates and the order of the countries affect the price more than on a single-country trip. Send us your dates and group size and we will put together a detailed quote.

15. When is the best time to travel across these four countries?

November to March is the window that works across all four. Cambodia and Laos are in their dry season, northern Laos is at its best from November to March, the north of Thailand from November to February and the Andaman coast from November to March. In Vietnam, March and April offer the most balanced weather from north to south, while October and November can bring heavy rain to central Vietnam. The rainy months still work, with short showers, greener landscapes, lower prices and fewer people at the main sites.

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